Careers at mrc

Application Support Consultant

Have you been searching for a technical job that includes interaction with people every day? Do you like work days that fly by because you're doing work you enjoy and that is different each day? Do you love learning about new technologies on a daily basis?
If so, please read more...

About the Company:

michaels, ross & cole, ltd. is a software firm in Lombard, IL. Our feature product, m-Power, is a leading Rapid Application Development tool that our clients use to create Java Web applications for use in a wide variety of business applications. mrc has been providing productivity software to customers for 25+ years, always at the forefront of technology.

About the Position:

The Application & Support Consultant position provides first tier technical support via email and phone to customers. This position also entails many other facets of our company, including but not limited to: software testing, training, and the creation of on-line documentation resources. The ideal candidate is technical in nature, but is very outgoing and enjoys interacting with people.

Requirements:

• Excellent written and verbal skills.
• Strong technical and analytical skills.
• Enthusiasm, self-motivation, and a craving for autonomy.

Good to Have, but not Required:

• HTML/CSS/JavaScript.
• Familiarity with SQL and at least one database (IBM DB2, MS SQL, MySQL or Oracle.)
• Familiarity with Web-based business applications, SQL, Java.
• Experience with AS400, AS/400, iSeries, System i, and/or RPG.
• HTTP/Tomcat Servers.
• Exposure to Windows and Linux OS.

Responsibilities:

Customer Support (70%)

Application Support Consultants provide technical support to customers via telephone and e-mail. Successful candidates will have excellent communication skills and an ability to analyze and solve technical applications problems. He/she can guide customers toward accomplishing their goals. This requires learning the details of the customer's business application, designing a solution, testing the concepts, and leading them to success.

Technical Activities (25%)

Application Support Consultants provide support on a wide variety of internal projects, including software testing, technical documentation, and some application design.

Customer Training (5%)

Application Support Consultants conduct m-Power training classes for small groups at client sites nationwide, so there is a limited amount of travel required. Application Support Consultants also develop new curriculums as needed.

Details:

This full-time salaried position pays competitively and includes benefits such as health/dental/vision insurance, paid holiday/vacation/sick days, and a bonus program. This position reports to the Software Development Manager. This position might be perfect for the entry-level software developer or for someone looking to move up from their current technical support role into a career more focused in Web application development. This position provides excellent growth opportunities for the motivated worker.

If this sounds like a good fit for you, please submit your resume and your salary requirements to mrc@mrc-productivity.com.

Please see our Website for more info: www.mrc-productivity.com.