What do you classify as an “IT task?” Maintaining your critical systems? Keeping the network running smoothly? Programming? I don’t think anyone would argue about any of those tasks being IT-specific. But, what about plugging in a monitor? What about connecting a keyboard and mouse? Those are some of the tasks listed in this interesting article entitled, “5 time-wasting tasks that IT shouldn’t be doing anymore.”
Is every user capable of performing the tasks mentioned in the article? Probably not every user, but many could. However, I think the point of the article is this: Companies would save a lot of time if they let users handle more of the simple tech tasks (like plugging in a keyboard), instead of requiring the IT department.
I’d like to take it one step further. Many companies still rely on their IT department for reports. End users submit a request to IT and wait hours or days for business reports. This is a very unproductive method. These days, basic reporting should be an end user responsibility. Do you think it’s too difficult? Take a look at this ad hoc report, or this ranking report. They let end users run reports quickly, without bothering the IT department. Don’t you think end users could handle that?
Now, I know that some companies can’t let end users run reports because of confusing database field formats. If you fall into that category, read this blog post.