{"id":12649,"date":"2020-01-16T11:13:48","date_gmt":"2020-01-16T17:13:48","guid":{"rendered":"https:\/\/www.mrc-productivity.com\/blog\/?p=12649"},"modified":"2020-05-13T16:57:33","modified_gmt":"2020-05-13T21:57:33","slug":"3-lessons-that-cios-learned-in-2019","status":"publish","type":"post","link":"https:\/\/www.mrc-productivity.com\/blog\/2020\/01\/3-lessons-that-cios-learned-in-2019\/","title":{"rendered":"3 lessons that CIOs learned in 2019"},"content":{"rendered":"

\"Education\"Summary: As we start a new year, it helps to reflect on (and learn from) the past year. In this article, we take a look at the past year from an IT leader perspective. What are the most important lessons that IT leaders and CIOs learned (or should have learned) in 2019? What important takeaways from the last 12 months will help you succeed in the coming year? We answer those questions (and more) in this article.<\/em><\/span>
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photo credit: jarmoluk<\/a> via pixabay<\/a> cc<\/a><\/figcaption><\/figure>As we start a new year, I like to take a moment to pause and reflect on the past one. What can we learn from 2019? What important lessons should we carry over into 2020?<\/p>\n

In this article, let\u2019s explore those questions from a CIO perspective. What key takeaways can CIOs and IT leaders pull from 2019 that will help them succeed in 2020? While I\u2019m sure the list could be longer, here are a few of the most important lessons from 2019.<\/p>\n

IT must focus on user experience and self-service<\/h3>\n

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photo credit: OpenClips<\/a> via pixabay<\/a> cc<\/a><\/figcaption><\/figure>The IT department used to be the technology gatekeeper. They controlled software, hardware, and data access. If end-users wanted technology, their only path was the IT department.<\/p>\n

The problem: User experience often went overlooked with this model. After all, users had no choice but the IT department. Even if IT delivered a poor user experience…what could they do?<\/p>\n

These days, that\u2019s changed. Technology is more accessible and easier to use than ever before. If IT delivers a poor user experience, end users can (and often do) find and adopt their own SaaS solutions. On top of that, the low-code\/no-code software market has grown steadily over the past few years. End users can easily create solutions that previously would’ve required developers.<\/p>\n

In other words, IT is no longer the gatekeeper. Modern IT departments are enablers. Their focus must be on providing the best possible user experience…or risk losing users to third-party solutions.<\/p>\n

But, it doesn\u2019t stop there. With the rapid growth of simple SaaS solutions and low\/no-code development tools, self-service is the future. According to IDC 2020 predictions<\/span><\/a>, \u201cBy 2024, 80% of digitally advanced organizations will replace the walled garden, IT-as-an-enabler model with a self-service model.\u201d In other words, the IT department will be responsible for providing users with the tools needed to create their own solutions.<\/p>\n

The goal for CIOs and IT leaders: Balance governance with self-service. Give users self-service options they need to create\/access their own solutions while controlling data and user access.<\/p>\n

\n\u201cIT can no longer be all about point solutions and ensuring governance, compliance and ticket velocity \u2013 it must connect to broader business objectives, as the need to recruit and retain top talent becomes more imperative,\u201d says Tim Christensen, Chief Technology Officer at SocialChorus<\/span><\/a>. \u201cAs the workforce continues to evolve and organizations shift toward the digital workplace, IT will increasingly focus on employee adoption, usage and the end-user experience, delivering technology and strategies that meet employee demands and rising expectations. That means everything from more automated processes to mobile-first platforms so employees can work faster, smarter and better, wherever they may be. In the coming year, we will see more technology-focused initiatives aimed at supporting a culture of transparency and collaboration and driving organizational alignment, all of which are central to improving the employee experience.\u201d\n<\/p><\/blockquote>\n

Ransomware isn\u2019t going anywhere<\/h3>\n

Ransomware attacks against businesses are on the rise<\/span><\/a>. In case you\u2019re unfamiliar with the concept, ransomware is malware that holds your files ransom. The attacker encrypts your files and forces you to pay a ransom to restore access.<\/p>\n

In 2019, ransomware exploded. Experts predict that it will grow even more in 2020. Why the rapid growth? It\u2019s lucrative. A recent survey<\/span><\/a> found that 70% of enterprise ransomware victims paid the ransom. Attackers have realized that most businesses would rather pay the ransom than risk losing their files.<\/p>\n

In 2020, CIOs and IT leaders must make ransomware defense a top priority. It\u2019s not a matter of \u201cif\u201d you\u2019ll be hit with ransomware. It\u2019s a matter of \u201cwhen\u201d.<\/p>\n

\n\u201cIn the cloud, 2019 was the Year of Ransomware,\u201d says Adam Stern, founder and CEO of Infinitely Virtual<\/span><\/a>. \u201cOf cyberattacks on steroids. Of massive distributed Denial of Service (DDoS) incursions that robbed businesses of untold time and resources, even if those businesses didn\u2019t pay a dime to the perpetrators. Per a new AT&T study, fully a third of American businesses \u2013including 50 to 80 percent of small and midsize businesses — were hit with ransomware during the last 12 months. And there\u2019s no sign of this trend abating.<\/p>\n

Bad actors \u2013 let\u2019s call them what they are: criminal and terrorist organizations — were not expressly out to disrupt data streams, make off with intellectual property, sabotage IT-dependent systems and processes, etc. Those outcomes may indeed have occurred, but they were incidental to Job #1: stealing money. The very notion of shaking down an organization for ransom would have been unthinkable a decade ago. Now, it has spawned a sub-industry of tech firms committed to disrupting the disruptors \u2013 itself often a losing proposition.\u201d\n<\/p><\/blockquote>\n

Data privacy is a priority for all organizations regardless of size and industry<\/h3>\n

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photo credit: archer10 (Dennis)<\/a> via photopin<\/a> cc<\/a><\/figcaption><\/figure>In the recent past, the internet felt like the wild west when it came to data privacy. Personal information submitted to one company was then sold to other companies. Data breaches often went unreported. You had no idea who had your personal data, or how much of it they had.<\/p>\n

Now, privacy laws are catching up to the internet, with GDPR being the first of its kind. Most recently, the California Consumer Privacy Act (CCPA)<\/span><\/a> went into effect in 2020. We can expect other states and countries to follow suit, as buzz around data privacy grows. <\/p>\n

What does this mean for the modern business? If you collect personally identifiable information from customers or prospects, data security is critically important. If that data gets leaked or compromised, you\u2019re subject to massive fines. How big? Last year, British Airways was fined $228 million and Marriott was fined $124 million for data leaks. As explained below, data privacy is something that no business can ignore in 2020.<\/p>\n

\n\u201cAs privacy standards become stricter and new laws appear, IT leaders have to be sure that they know what data their organizations store and how it is used,\u201d says Ilia Sotnikov, Vice President of Product Management at Netwrix<\/span><\/a>. \u201cThey also have to prove that they have consent for storing customer data and can secure it if necessary. Otherwise, organizations will be subjects to fines, and the statistics related to GDPR fines shows that an organization doesn\u2019t have to be huge like Marriott or British Airways to suffer the penalties, as smaller companies are equally vulnerable. IT leaders have to involve legal departments to make sure they know exactly which privacy regulations they are subjects to and what steps they need to take to meet the requirements of these standards.\u201d\n<\/p><\/blockquote>\n

How can you deal with this challenge?<\/strong>
\nI hope by now that you handled most of the issues when GDPR rolled around. If not, you must set up frameworks that provide complete data visibility throughout its entire lifecycle. You must know what data you\u2019re storing, where it\u2019s stored, how you got it, how it\u2019s secured, who can access it, etc… You must also take measures to ensure that sensitive data isn’t floating around on spreadsheets or accessed over vulnerable public wifi. That means providing data privacy education for your employees and setting up VPNs<\/strong><\/a> for your remote workers.<\/p>\n

Going forward, the most important thing you can do is stay informed. We\u2019ll see more and more privacy legislation crop up in the coming years. CIOs and IT leaders must understand what it is and how it impacts the business.<\/p>\n

Summary<\/h3>\n

These are just a few lessons that CIOs can take away from 2019, but the list could be much longer. Would you add anything to this list? Feel free to comment below!<\/p>\n

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Summary: As we start a new year, it helps to reflect on (and learn from) the past year. In this article, we take a look at the past year from an IT leader perspective. What are the most important lessons that IT leaders and CIOs learned (or should have learned) in 2019? What important takeaways …<\/p>\n

3 lessons that CIOs learned in 2019<\/span> Read More »<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","slim_seo":{"title":"3 lessons that CIOs learned in 2019 - mrc's Cup of Joe Blog","description":"Summary: As we start a new year, it helps to reflect on (and learn from) the past year. In this article, we take a look at the past year from an IT leader persp"},"footnotes":""},"categories":[8],"tags":[106],"class_list":["post-12649","post","type-post","status-publish","format-standard","hentry","category-education","tag-cio"],"_links":{"self":[{"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/posts\/12649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/comments?post=12649"}],"version-history":[{"count":8,"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/posts\/12649\/revisions"}],"predecessor-version":[{"id":12779,"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/posts\/12649\/revisions\/12779"}],"wp:attachment":[{"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/media?parent=12649"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/categories?post=12649"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mrc-productivity.com\/blog\/wp-json\/wp\/v2\/tags?post=12649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}