Ticket #29358
Question
Workflow Status - Our workflow status was working correctly, however now we are testing it, and when we go to move approval status through, the icon will show that its "thinking" and never moves the status over. I've double checked the workflow status documentation online and I believe we have it set up the correct way. I'm guessing we are missing a small detail.
Answer
Informed customer that between his two applications, the record he is trying to update the status on must exist in both. With the current setup of record selections, specifically the Row Level Security objects that were added to both applications (the application with the status badge, and the maintainer with the workflow statuses defined in it), the record he was trying to update the status on was being filtered out in the application where the Workflow Statuses were defined.
Asked on August 13, 2019