m-Power Dashboard

Select an application below

Same Day Close Rate -- 7 Days

Graph that shows percentage of tickets closed on the same day that they were opened for the past 7 days.
Same Day Close Rate -- 30 Days

Graph that shows percentage of tickets closed on the same day that they were opened for the past 30 days.
Same Day Close Rate -- 1 Year

Graph that shows percentage of tickets closed on the same day that they were opened for the past 1 year.
View Open Tickets

Retrieval that allows fast and easy ad-hoc querying of current Open Tickets.
Most Active Helpdesk Customers - Past 7 Days

Bar chart showing total tickets by each customer for the past 7 days.
Most Active Helpdesk Customers - Past 30 Days

Bar chart showing total tickets by each customer for the past 30 days.
Most Active Helpdesk Customers - Past Year

Bar chart showing total tickets by each customer for the past 30 days.
Average Tickets per Workday (Past Year)

Bar graph showing average daily tickets on the calendar for the past 12 months.
Most Common Issues (by Keyword)

Pie chart showing greatest occurrences of particular keywords in customer requests.
Customer Distribution Map

Google Map showing distribution of customers across the country.
Employee Productivity (Last 30 Days)

Stacked bar chart showing request workload by employee the past 30 days.
View Open Tickets (Mobile View)

Retrieval that allows fast and easy ad-hoc querying of current Open Tickets.