Billy Alexander
mrc Consultant
Summary
With a background in education and years of experience in customer relations, Billy has assisted countless customers with patient, knowledgeable support. Whether over the helpdesk, in a training class, or planning a consulting project, Billy has a natural knack for understanding customer needs and offering effective solutions.
- Strong knowledge of the m-Power product
- Detail-oriented and task-driven
- Keen ability to communicate with clients
- Experience with IBM Db2, MS SQL, MySQL, and Oracle
Experience
Consultant, Technical Support, mrc. Provides support, testing, documentation, and training for m-Power. Works with customers on replacing legacy systems with web-based solutions, moving web-based solutions in house, and customizing the look and feel of existing applications.
Trainer, Technical Support, MacPractice Inc. Provided training for clientele over product software, educated clients on industry standards, and developed plans for improving workflow efficiency.
Education
BS in Education, University of Nebraska
Skills
- HTML/CSS
- Web development with m-Power
- SQL
- Freemarker