I have a great money-saving tip for you: Don’t fall for the maintenance scam. Let me explain: When you buy enterprise software, you pay a yearly maintenance fee. The vendor uses this fee to provide top-notch customer support and improve the product for their customers. When these fees are used correctly, it helps the customer: They receive great support and a constantly improving product.
But, not every vendor uses these funds appropriately. While they do provide customer support, many fail to improve the product. Instead, they take those maintenance fees from their customers and use them to build new products and upgrades.