What’s the difference between effective and ineffective IT departments? Some operate efficiently, while others race around fighting fires, barely keeping their head above water. Some drive the business forward, while others simply keep the lights on…but not much else. Why?
More than ever, this is an especially important question for modern IT departments. As technology plays a larger role in the business, more pressure will fall on IT departments. As more pressure is placed on the IT department, the need for highly efficient IT departments becomes greater than ever.
This brings us to the original question: What separates the effective IT department from the ineffective? What do efficient IT departments do that slow IT departments don’t do? We’ve posed those questions to a few experts in the area, and have compiled their advice below. While I realize that we can’t possibly touch on every reason, here are 7 important traits of effective IT departments.