m-Power Demo Video Series: How to create a helpdesk portal
The m-Power Development Platform is a low-code development platform that lets you create enterprise-class web applications without coding. The m-Power Demo Video Series takes you on a deep dive into m-Power's build process, walking you through a start-to-finish development project.
In this video, we create a custom helpdesk portal from scratch. A project like this would easily take weeks using manual coding, but we complete the whole thing in under 2 hours. This video walks you through the project from start to finish, and explains each step along the way.
Don't have time to watch the whole video?
We've broken the video up into steps for those who don't have time to watch the whole thing from start to finish. You can filter the videos by topic and select one of the options below to view a specific step in the build process.
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Step-by-Step Videos
Part 1: Introduction
In part 1 of this video series, we introduce you to the m-Power Development Platform and explain the helpdesk portal we're about to create.
Part 2: Demo
In part 2 of this video series, we take you through a demo of the helpdesk portal we're about to create.
Part 3: Creating Database Tables
In part 3 of this video series, we begin creating the helpdesk portal. In this step, we create the 3 database tables we'll need for the project: The Customer Table, the Contacts Table, and the Tickets Table.
Part 4: Setting up user security
In part 4 of this video series, we set us user security for the internal side of the portal. We'll enable security within m-Power and set up authorized create user accounts for our helpdesk employees.
Part 5: Creating the first application
In part 5 of this video series, we create the Customer Master Application. This application stores all of our customer data and lets employees update, add, or delete information.
Part 6: Customizing form fields
In part 6 of this video series, we show you how to customize form fields using m-Painter (m-Power's visual editor). Using the point-and-click editor, we'll add some useful features to the "Add New Customer" form.
Part 7: Reviewing the application features
In part 7 of this video series, we review the features included in the application we just created. All of these features are included in m-Power's templates, and required no extra development.
Part 8: Responsive design features
In part 8 of this video series, we show you the built-in responsive design features included in the application. All applications created by m-Power are automatically responsive, and require no additional development effort.
Part 9: Creating the contacts application
In part 9 of this video series, we create the second application needed for the helpdesk portal. This application lets our helpdesk employees update, add, and delete contacts.
Part 10: Customizing the form
In part 10 of this video series, we show you how to customize the "Add new contact" form we created in the last step. Using m-Painter, we'll add a drop-down list, hide a field we don't want users to edit, and mask the password field.
Part 11: Creating a ticketing calendar application
In part 11 of this video series, we show you how to create a calendar application within m-Power. For this project, the calendar will be used to view, update, add, or delete support tickets.
Part 12: Using m-Power's form designer
In part 12 of this video series, we show you how to create and edit custom forms using the form designer. The form designer lets you create and customize web forms without coding.
Part 13: Creating a customer lookup window
In part 13 of this video series, we show you how to create a lookup window within m-Power. This lookup window lets employees quickly search and find customers in the database.
Part 14: Creating automated emails
In part 14 of this video series, we show you how to set up automated emails within m-Power. We'll use this feature to automatically send emails to support personnel and the customer whenever a ticket is closed.
Part 15: Creating the internal menu
In part 15 of this video series, we show you how to set up an internal main menu within m-Power. This menu lets employees easily access all of the applications in our helpdesk portal.
Part 16: Creating the external data dictionary
In part 16 of this video series, we start the working on the external side of our helpdesk portal. We'll start by creating a new data dictionary within m-Power.
Part 17: Creating a secure portal with multi-tenant security
In part 17 of this video series, we show you how to create a secure landing page for our portal complete with multi-tenant security. Multi-tenant security ensures that each customer will only see their data when they login to the portal.
Part 18: Creating the ticket submission application
In part 18 of this video series, we show you how to create the ticket submission application. This application lets our customers submit new support tickets through the helpdesk portal.
Part 19: Adding email notifications for new tickets
In part 19 of this video series, we show you how to add email notifications within m-Power. This will automatically send an email to our support desk every time a new ticket is submitted.
Part 20: Creating the open vs. closed report
In part 20 of this video series, we show you how to create a report within m-Power. This report gives our customers a quick view of their open vs. closed tickets.
Part 21: Creating the "tickets by user" report
In part 21 of this video series, we show you how to create the "tickets by user" report. This report lets our customers quickly see which users are submitting the most help tickets.
Part 22: Creating a dashboard
In the final part of this video series, we show you how to create a dashboard within m-Power. We'll use this dashboard to display data from the two reports we just created.