How to build a helpdesk portal with m-Power

This deep dive into m-Power's build process creates a custom helpdesk portal from scratch, with customer and contact management, a calendar, email notifications, a customer ticket portal, and a dashboard. A project like this would take weeks by hand. Here, it takes about 75 minutes. Watch the full walkthrough below.

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Video walkthrough: building a helpdesk portal with m-Power Watch the full build video
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The m-Power Demo Video Series: helpdesk portal

The m-Power Development Platform lets you create enterprise-class web applications without coding. The m-Power Demo Video Series takes you on a deep dive into the build process, walking you through a start-to-finish development project.

In this project, we create a custom helpdesk portal from scratch. It covers customer and contact management, a helpdesk calendar, email notifications, multi-tenant security, a customer portal for submitting tickets, and a reporting dashboard. Each step is explained as we go.

“

There are very few instances I've run into with m-Power where I'm hitting a brick wall and the software itself is a limiter. There's very little we can't do with it. Our imagination is the only limiter.

Case Escher, Employee Services Consultant, The Partners Group

What's inside the video

The full build runs about 75 minutes. Here's every chapter, so you can see what gets built and when. Play the video above and use these as your guide.

  • 0:00Introduction
  • 1:58Demo of what we're building
  • 6:13Start development
  • 7:00Setting up database tables
  • 10:34Security setup
  • 11:23Build customer management app
  • 15:49Build and customize contacts management app
  • 20:36Connect applications
  • 21:55States dropdown list
  • 24:54Customer and contact demo
  • 25:39Customize the mobile view
  • 27:24Building and customizing the helpdesk calendar
  • 37:00Calendar demo
  • 37:42Set up email notifications
  • 42:21Set up internal menu
  • 44:07Menu demo
  • 45:25Internal apps walkthrough
  • 45:53External dictionary security setup
  • 47:51Adding multi-tenant security
  • 49:51Customer portal
  • 54:46Support ticket submission app
  • 1:02:53Ticket notification email
  • 1:04:38Ticket statuses
  • 1:09:36Ticket submission demo
  • 1:11:03Creating the dashboard
  • 1:11:42Creating the open vs. closed tickets graph
  • 1:13:31Creating the tickets by user graph
  • 1:15:05Add date filters to the dashboard
  • 1:16:09Dashboard demo
  • 1:17:05External apps walkthrough

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Page updated July 2026

How long does it take to build a helpdesk portal like this?

The full walkthrough runs about 75 minutes, from an empty data dictionary to a working portal with ticketing, a calendar, email notifications, and a dashboard. Your own timeline depends on scope and customization, but the build steps are the same ones shown here.

The build covers customer and contact management, a helpdesk calendar with email notifications, an internal menu, multi-tenant security, a customer portal for submitting support tickets, ticket statuses and notifications, and a reporting dashboard.

No. The build process is template-driven, so people who know their data can build these applications without writing code. Developers can go further and edit the generated code directly when they want to.
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